Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data koin77 collects, how it is used, and the rights you hold over your information.
Data Security
All personal and financial data is protected by 256-bit SSL encryption and stored on secure, access-controlled servers.
No Data Selling
koin77 never sells, rents, or trades your personal information to third-party advertisers or marketing agencies.
Your Rights
You have the right to access, correct, export, restrict, or delete your personal data held by koin77 at any time.
Cookie Transparency
We use cookies strictly to improve platform performance and personalize your gaming experience, not for invasive tracking.
Limited Sharing
Data is only shared with vetted service providers strictly necessary to operate the platform — game studios, payment processors, and KYC partners.
Direct Contact
Our dedicated Privacy team responds to all data-related enquiries within 72 hours via [email protected].
Summary: koin77 is committed to protecting the privacy and personal data of all users. This Privacy Policy describes our data practices in full. By using the koin77 Platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of our services and contact us to arrange Account closure.
1 Introduction
koin77 ("we", "us", "our", "the Platform") operates the online gaming website accessible at https://koin77.cam and is the data controller responsible for your personal information. We are deeply committed to maintaining the trust of our players — particularly those across Indonesia, from Jakarta and Surabaya to Bali, Medan, and Bandung — and to handling personal data with the transparency, security, and respect it deserves.
This Privacy Policy appl ies to all personal data collected, processed, and stored by koin77 in connection with your use of our Platform, including when you register an Account, make deposits or withdrawals, place wagers, interact with customer support, or simply browse our website. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
We process personal data only for legitimate, specified purposes and retain it no longer than is necessary for those purposes or as required by applicable regulatory obligations. We do not sell, rent, or otherwise commercially exploit your personal data to third parties.
2 Definitions
Throughout this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a natural person, directly or indirectly — including name, ID number, email address, IP address, and financial details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | koin77, the entity that determines the purposes and means by which Personal Data is processed. |
| "Data Processor" | A third party that processes Personal Data on behalf of koin77 pursuant to a data processing agreement. |
| "User" / "You" | Any individual who accesses, registers on, or uses the koin77 Platform. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and analytics data. |
| "KYC" | Know Your Customer — identity and age verification procedures required before withdrawal privileges are granted. |
3 Data We Collect
koin77 collects only the Personal Data that is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the Platform. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID (KTP), passport number | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Account communication, support, security alerts |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Processing deposits and withdrawals, fraud detection, AML compliance |
| Gaming Data | Wager history, game session logs, win/loss records, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, browser type and version, device type and OS, session timestamps | Security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, time on platform | Product improvement, user experience optimization |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Service delivery, dispute resolution, quality assurance |
Sensitive Data: koin77 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where expressly required for regulatory identity verification purposes.
4 How We Collect Your Data
koin77 collects Personal Data through the following channels:
- Direct Submission: Information you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or responding to a promotion.
- Automated Technologies: Technical and Usage Data collected automatically as you interact with the Platform, via cookies, server logs, and analytics tools.
- Third-Party Sources: Identity and fraud-screening data received from KYC verification partners, payment processors (including Indonesian banks and e-wallet providers), and fraud prevention services.
- Game Providers: Session and outcome data relayed from licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, which power the games available on koin77.
- Public Sources: Publicly available information used for identity confirmation or fraud investigations, including data from government-issued records where lawfully accessible.
5 Legal Basis for Processing
koin77 processes your Personal Data on one or more of the following legal grounds:
- Contractual Necessity: Processing is required to perform the contract between you and koin77 — including Account management, transaction processing, and delivery of gaming services.
- Legal Obligation: Processing is necessary for koin77 to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulatory requirements.
- Legitimate Interests: Processing is necessary for koin77's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests do not override your fundamental privacy rights.
- Consent: Where no other legal basis applies, we will ask for your explicit consent before processing certain categories of data, such as sending optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 How We Use Your Data
koin77 uses your Personal Data strictly for the purposes for which it was collected. Specifically, we use your data to:
- Create, maintain, and manage your koin77 Account and provide access to all Platform features.
- Verify your identity and age (21+) in accordance with our KYC obligations before enabling withdrawals or large-stake gaming activity.
- Process deposits from and withdrawals to your nominated Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
- Detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities as described in our Terms & Conditions.
- Provide and continuously improve customer support delivered by our 24/7 Indonesian-speaking support team.
- Monitor gaming behavior to support responsible gaming obligations, including identifying signs of problem gambling and applying self-exclusion or deposit limit requests.
- Send transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — to your registered contact details.
- Send promotional communications about bonuses, offers, and platform updates, where you have opted in to receive such communications.
- Comply with applicable legal, regulatory, and audit requirements to which koin77 is subject as a licensed gaming operator.
- Resolve disputes, enforce our Terms & Conditions, and exercise or defend legal claims.
Marketing Opt-Out: If you no longer wish to receive promotional communications from koin77, you may unsubscribe at any time by contacting our support team at [email protected]. Opting out of marketing will not affect your ability to use the Platform or receive essential service notifications.
7 Data Sharing & Disclosure
koin77 does not sell, rent, or trade your Personal Data. We share your data only with the following categories of recipients, and only to the minimum extent necessary for each stated purpose:
- Payment Processors & Banks: Indonesian financial institutions (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) require transaction data to process your deposits and withdrawals.
- KYC & Identity Verification Partners: Specialist third-party providers engaged to verify the identity documents and personal details you submit during the Account verification process.
- Game Studio Providers: Licensed game developers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session identifiers and wager data necessary to deliver and record gameplay outcomes.
- Fraud Prevention & Security Services: Third-party providers that help us identify suspicious activity, prevent unauthorized access, and maintain the security of the Platform.
- Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, koin77 may disclose Personal Data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
- Professional Advisors: Lawyers, accountants, auditors, and insurers who are bound by confidentiality obligations and who assist koin77 in the conduct of its business.
All third-party Data Processors engaged by koin77 are required to process your data only on our documented instructions and to maintain appropriate technical and organizational security measures commensurate with the sensitivity of the data handled.
8 Data Retention
koin77 retains your Personal Data for as long as your Account remains active and for a defined period following Account closure, in accordance with our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of Account plus 5 years after closure, to satisfy AML/KYC regulatory requirements. |
| Financial Transaction Records | 7 years from the date of each transaction, in line with standard financial record-keeping obligations. |
| Gaming Session Logs | 3 years from each session date, for responsible gaming monitoring and dispute resolution purposes. |
| Customer Support Records | 3 years from the close of each support interaction, for quality assurance and dispute resolution. |
| Technical & Usage Data | 13 months from collection, after which aggregated, anonymized analytics data may be retained indefinitely. |
| Marketing Preferences | Until you withdraw consent or request deletion, whichever is earlier. |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymized so that it can no longer be associated with any identifiable individual.
9 Data Security
koin77 implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, disclosure, destruction, or alteration. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the koin77 Platform is encrypted in transit using industry-standard Transport Layer Security.
- Encryption at Rest: Sensitive Personal Data, including identity documents and financial records, is encrypted when stored on our servers.
- Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and regular privacy training.
- Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
- Regular Security Audits: koin77 conducts periodic internal and third-party penetration testing and security assessments to identify and remediate vulnerabilities.
- Incident Response: In the event of a confirmed data breach that poses a risk to your rights, koin77 will notify affected users without undue delay and take all necessary remedial steps.
Your Responsibility: While koin77 takes extensive steps to secure your data, the security of your Account also depends on you. Use a strong, unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your Account has been accessed without authorization.
10 Cookies & Tracking Technologies
koin77 uses cookies and similar technologies to deliver a functional, personalized, and secure gaming experience. Cookies are small text files stored on your device when you visit our Platform. We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable core features such as user authentication, session management, and security verification. They cannot be disabled without impairing Platform functionality.
- Performance & Analytics Cookies: Help us understand how users navigate the Platform by collecting aggregated, anonymized data on page visits, session durations, and feature usage. This information is used solely to improve the Platform experience.
- Functional Cookies: Remember your preferences — such as your selected language, preferred payment method display, and gaming category filters — to deliver a more personalized experience on return visits.
- Security Cookies: Support our fraud prevention and security systems by detecting unusual access patterns and flagging potentially compromised sessions for review.
koin77 does not deploy third-party advertising or behavioral tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain features of the Platform.
11 Your Privacy Rights
As a user of koin77, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.
Right of Access
Request a copy of all Personal Data we hold about you, along with information on how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete Personal Data we hold on your Account.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that we limit how we process your data while a dispute or review is in progress.
Right to Portability
Receive a structured, machine-readable copy of the data you provided to koin77, for transfer to another service provider.
Right to Object
Object to processing of your data based on legitimate interests, including for direct marketing purposes.
Please note that certain rights are subject to exceptions — for example, we cannot erase data that we are legally required to retain for AML or KYC compliance purposes. Where we are unable to fulfill a request in full, we will explain the reasons clearly in our response.
12 Minors & Age Restriction
koin77 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store Personal Data from individuals under the age of 21. If we become aware that a minor has registered an Account or submitted Personal Data, we will immediately suspend that Account, erase the associated data, and refund any deposited funds to the originating payment method after satisfactory verification.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on the koin77 Platform, please contact us immediately at [email protected] so that we can take prompt action. We take child protection obligations extremely seriously and cooperate fully with any related investigations.
21+ Only: All users must be at least 21 years of age to register and play on koin77. Age verification documents will be requested as part of the KYC process. Any Account found to belong to a person under 21 will be permanently closed without exception.
13 International Data Transfers
koin77 operates on a globally distributed infrastructure. As a result, your Personal Data may be transferred to and processed in countries outside of Indonesia where our servers, Data Processors, or service providers are located. These countries may not have data protection laws equivalent to those applicable in Indonesia.
Where such transfers occur, koin77 ensures that appropriate safeguards are in place to protect your Personal Data, including:
- Binding contractual clauses with all third-party Data Processors that impose data protection obligations no less stringent than those set out in this Privacy Policy.
- Transfer of data only to jurisdictions that maintain an adequate level of data protection as determined by our legal advisors.
- Technical safeguards, including end-to-end encryption, applied to all cross-border data transmissions.
By registering and using the koin77 Platform, you acknowledge and consent to the transfer of your Personal Data to the countries in which we and our service partners operate, subject to the safeguards described above.
14 Changes to This Privacy Policy
koin77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Reviewed" date at the top of this page and, where the changes are significant, notify registered users via email or an in-platform notification before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the koin77 Platform following the publication of any amended Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should cease using the Platform and contact our support team to arrange Account closure.
Stay Informed: We recommend bookmarking this page and reviewing it each time you return to the Platform after a period of inactivity. All historical versions of this Privacy Policy are available upon written request to [email protected].
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way koin77 handles your Personal Data, please reach out to our dedicated Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Privacy Enquiries: [email protected] — Please include "Privacy Request" in your subject line along with your registered Account username and a clear description of your enquiry. We aim to respond to all privacy-related requests within 72 hours, and will resolve complex requests within 30 calendar days.
Our 24/7 Indonesian-speaking customer support team is also available via live chat within the Platform for general enquiries relating to your Account data. For formal data subject requests — such as access, erasure, or portability requests — please use the email channel above to ensure your request is properly logged and tracked by our Privacy team.
Questions About Your Privacy?
Our support team is available around the clock to help you understand your data rights, update your preferences, or submit a formal privacy request.